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How to drive seamless customer onboarding using a Partner for DigiLocker KYC

DigiLocker is a Ministry of Electronics and Information Technology (MeitY) flagship initiative launched as part of the Digital India Programme. DigiLocker is a secure document repository created for the use of Indian citizens and businesses to store and retrieve important identifying documents easily. 


It also assists in maintaining a secure digital record of the original documents in the cloud and makes them available for various authentication reasons as requested by the user. The app is hosted per ISO 27001 standards to protect personal and financial information. The program also employs 256-bit SSL (Secure Socket Layer) certifications, which ensures that the data you supply to issue papers is secured. To get papers from the government or registered issuers, users must verify themselves using their Aadhaar data.


Compliance in the financial services industry largely comes in the form of KYC and AML procedures. For any financial services offerings, organisations need to process ‘Know Your Customer (KYC)’ as mandated by regulatory authorities. 


DigiLocker is used by regulated financial institutions (FIs) to conduct KYC verification before customer onboarding. DigiLocker KYC, as this process is known, involves integrating with DigiLocker to retrieve and verify KYC documents after obtaining the customer’s consent. A mobile native KYC journey is critical to reduce friction points as part of customer onboarding and prevent drop-offs.

How do financial institutions complete KYC using DigiLocker?


They partner with a ‘requestor’. A requestor is an authorised entity registered with the Digital Locker directory. It pulls out KYC documents such as Aadhaar & PAN from a user’s DigiLocker account, authenticates them, and uses them as Proofs of Identity & Address.

As per DigiLocker, it shall be used by the requester to –

(a) register on the Digital Locker directory;

(b) access documents uploaded by the subscriber on the Digital Locker portal; 

(c) use authorised gateway providers to access these documents stored across repositories; 

(d) access subscriber’s State or Central department or agency or body corporate issued documents based on the URI; and

(e) take consent from the subscriber to access documents available in the subscriber’s Digital Locker account 





4 Critical points to consider when looking for a ‘requestor’ for DigiLocker KYC


1. Compliance with DigiLocker norms

A DigiLocker-based KYC journey must follow certain rules as per the DigiLocker norms. As per UIDAI, MeiTY & other regulators, the following aspects must happen for a compliant DigiLocker flow:

  • Customer must be mandatorily redirected to the DigiLocker page
  • Customers must enter their Aadhaar details, OTP, and captcha themselves
  • Take consent from the subscriber to access documents available in the subscriber’s Digital Locker account
  • The verification must be performed by a requesting partner registered with DigiLocker

2.  Ability to create DigiLocker accounts on the fly

A customer may or may not have a pre-existing DigiLocker account. For such cases, your KYC partner must be able to create one for the customer on the go with their consent to be able to pull the relevant documents


3. Smooth customer experience 

It’s no news that Financial Institutions face heavy competition when acquiring customers. Hence, when choosing a KYC partner, thinking about your customer’s journey is basic hygiene. A smooth customer onboarding experience sure gives you an edge over your competitors.


4. Ease of integration

The requestor should have an API bus which Financial institutions can simply plug into to facilitate a DigiLocker KYC journey for their customers.


How can CARD91 help issue various card-based payment instruments using DigiLocker-based KYC?

CARD91 is a full-stack card issuance Technical Service Provider. We work closely with financial institutions such as Banks & NBFCs, and Fintechs to help them launch new-age card programs across card-based payment instruments such as prepaid cards, credit cards, forex cards etc. For issuing these various types of cards to the end customer, KYC is mandated by all financial institutions. We have been working closely with our banking partners to incorporate & promote mobile native DigiLocker-based KYC for a complete end-to-end digital experience for the customers to get their hands on these different types of card-based payment instruments. Some advantages of adopting a DigiLocker-based KYC methodology are as follows – 

  1. An end-to-end mobile native digital journey for the end customers that helps reduce drop-offs and increase the number of cards issued.
  2. A faster turnaround time for the card issuing entity (Banks) to validate and verify the customer and take approval decisions on issuing cards to these customers.
  3. Get a full KYC limit of up to INR 2 lac per card per month in case of pre-paid instruments.
  4. Help promote financial inclusion & digital payments for New to Credit and New to Bank customers who can apply for a pre-paid instrument with no or thin file financial history with financial institutions.

Bhushan Sawant, Director – Partnerships & Sales at CARD91

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Digital Payments: Revolutionising India’s Financial Landscape

India has experienced a remarkable evolution in its digital payment landscape in recent years. The swift proliferation of smartphones, internet connectivity, and government initiatives such as Digital India, Unified Payments Interface (UPI) NEFT/IMPS, Prepaid Cards/Wallets/Contactless Payments, e-RUPI, CBDC, AEPS, Open Banking/API Integration has significantly contributed to the expansion of digital payment methods throughout the nation. A strong tailwind to digital/contactless payments was provided by demonetisation and Covid-19, leading the way for a cashless economy and better tax compliance. This blog explores the latest digital payment trends reshaping India’s financial landscape.

Unified Payments Interface (UPI) Dominance

The Unified Payments Interface (UPI) has been a game-changer in the Indian payments industry. Launched in 2016 by the National Payments Corporation of India (NPCI), UPI enables users to link multiple bank accounts and execute real-time peer-to-peer transactions. UPI has witnessed exponential growth, with transaction volumes crossing the billion-mark monthly. Its success can be attributed to its simplicity, security, and interoperability across various payment apps.


IMPS and NEFT have revolutionised the way funds are transferred in India, providing individuals and businesses with fast, secure, and convenient payment options. Whether you need to send money urgently or make routine payments, these electronic funds transfer systems offer unparalleled accessibility and flexibility.

Prepaid Cards, wallets and Contactless Payments

Digital wallets and Prepaid cards have gained significant traction in India, allowing users to store funds digitally and make quick payments. The COVID-19 pandemic further accelerated the need for contactless transactions and contactless payments. NFC-enabled cards, QR code payments, and mobile payment solutions are increasingly prevalent, allowing consumers to make secure transactions without physical contact. Today, merchants are offering contactless payment options to provide their customers with a safer and more efficient checkout experience.

New Government Initiatives:

The Government of India has played a pivotal role in promoting digital payments through its flagship initiatives, such as Digital India, e-RUPI, CBDC and many more. Digital India aims to transform India into a digitally empowered society by promoting digital literacy and providing digital infrastructure.

o e-RUPI is a wholly cashless and no-contact electronic payment instrument that will be delivered to beneficiaries’ mobile devices (even mobile devices that are non-android or iOS) as either a QR code or an SMS-based e-voucher.

o CBDC is a digital currency issued by a central bank, rather than a commercial bank. Backed by blockchain technology, this central bank digital currency (CBDC) is an electronic version of the physical rupee, potentially representing a more secure and government-supported alternative to private digital currencies


India has witnessed rapid growth in biometric authentication for digital payments. The Aadhaar-enabled Payment System (AEPS) allows individuals to link their bank accounts with their unique Aadhaar identification number and make transactions using biometric verification. This technology has simplified payments for the underbanked population, making financial services more accessible and inclusive.

Integration of Artificial Intelligence (AI) and Machine Learning (ML)

Artificial Intelligence (AI) and Machine Learning (ML) are revolutionising the digital payments landscape in India. With AI-powered chatbots, payment service providers are enhancing customer support to address queries effectively. ML algorithms are leveraged to detect and prevent fraudulent activities, ensuring secure transactions. Moreover, personalised recommendations and targeted offers based on user behaviour are being utilised to drive customer engagement and loyalty.

Open Banking, driven by the Reserve Bank of India (RBI) guidelines, is a game-changer in the banking sector, allowing secure sharing of customer data between banks and fintech companies. Application Programming Interfaces (APIs) facilitate the seamless integration of various financial services, allowing customers to access multiple banking services through a single platform. This collaborative ecosystem encourages innovation and empowers customers with a variety of payment options.

As India moves towards a cashless economy, these trends will continue to shape the future of digital payments, driving financial inclusion and economic growth.

CARD91 is an API-led issuance Platform-as-a-Service company. It offers unparalleled technology infrastructure to banks, SMEs, corporates & fintech through its Switch and Card Management Solutions for Prepaid Cards, Multi-Currency Travel Cards and allied systems like Centralised System of Records (C-SOR) for prepaid cards, credit cards and Access Control systems (ACS)

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The Evolution of Prepaid Cards: Empowering Financial Inclusion and Digital Transactions in India and Beyond


Prepaid cards have experienced a remarkable transformation over the past few decades, emerging as a powerful tool in the financial landscape. Originally introduced as a convenient means for gifting and travel, these cards have evolved with advancements in technology to meet the changing consumer needs.

Prepaid Cards in India:

In India, prepaid cards have had a significant rise in popularity due to their numerous benefits. Initially embraced as a safe and convenient alternative to carrying cash, these cards quickly became prevalent in various sectors, from retail and transportation to online shopping. Their proliferation was further accelerated by the expansion of the country’s digital infrastructure.

One pivotal moment in the evolution of prepaid cards in India was the advent of e-commerce and the widespread adoption of mobile wallets. Leading banks and fintech companies integrated prepaid cards into their mobile applications, enabling users to make quick and secure digital transactions. This integration propelled prepaid cards into the forefront of India’s burgeoning digital payment ecosystem.

The Indian government also played a crucial role in promoting prepaid cards to drive financial inclusion. Millions of unbanked and underbanked individuals gained access to digital financial services by advocating for their adoption in government schemes and benefits disbursement. Prepaid cards became a gateway to the formal banking system, empowering individuals previously excluded from traditional financial services.

Prepaid Cards on the Global Stage:

The transformation of prepaid cards is not limited to India alone; it has reverberated globally. Prepaid cards have become an integral part of the financial landscape in many countries, catering to a diverse range of consumer needs. They have emerged as an alternative to traditional bank accounts for the unbanked and underbanked population, providing access to vital financial services.

The rapid growth of e-commerce and the increasing demand for seamless digital transactions have fueled the global adoption of prepaid cards. Payment processors and fintech companies have collaborated to issue virtual prepaid cards, making online shopping more accessible and secure for consumers worldwide. These cards have played a pivotal role in bridging the gap between individuals and the digital economy.

Another significant application of prepaid cards globally is in the travel industry. Prepaid travel cards have become the preferred choice for international travellers, offering favourable exchange rates and enhanced security. They provide a practical alternative to carrying foreign currency, enabling travellers to make hassle-free transactions.

Expanding Functionality and Rewards:

Today, prepaid cards have expanded their functionalities beyond basic transactions to address evolving consumer preferences. Many prepaid cards now incorporate rewards programs, cashback offers, and other loyalty benefits. These additional features aim to attract and retain users, fostering a sense of value and engagement.


The evolution of prepaid cards in India and globally has been transformative, empowering financial inclusion and enabling seamless digital transactions.

As prepaid cards continue to adapt to changing consumer preferences and technological advancements, they are poised to play an increasingly significant role in shaping the future of the financial landscape. With their convenience, security, and versatile functionalities, prepaid cards will continue empowering individuals and businesses alike, fostering financial inclusion and contributing to the growth of the digital economy.

Card91 presents a diverse collection of prepaid cards, catering to both domestic and international transactions, accompanied by a convenient switch system. Our integrated solutions empower businesses and authorised dealers with effortless operations, facilitating a wide range of applications. To gain a deeper understanding of our innovative solution, please contact us at sales@card91.io. Our team will be delighted to assist you and explore how our offerings can cater to your specific requirements.

Let’s unlock new possibilities together!

-Written By Khushboo Bakhru, Partnership & Sales

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Tips for using Forex cards effectively for your overseas trip

Forex card is a type of prepaid card that can be loaded with foreign currency for use while travelling abroad. It is also known as travel cards as they are invaluable companions that help in simplifying and lightening your travel experiences. It is widely accepted and is one of the most cost-efficient and safe ways to pay for your expenses abroad.

Benefits of Forex cards:

A Forex card is one of the cost-effective ways of carrying and paying in foreign currency. It has replaced cash and travellers’ cheques to a major extent. The reasons are not far to gauge:

1. It’s cheaper and negates exchange rate risk. Most card issuers offer lesser spreads and at the same time, you can lock in the exchange rate when loading the card protecting you from foreign currency fluctuations during the travel.
2. It’s safer than other cards because it is a prepaid instrument and does not expose your savings bank account through a debit card or your credit limits through a Credit card.
3. Forex cards offer convenience, owing to wider acceptability, though not as much as debit and credit cards.
4. Most of the Forex cards also provide zero or lower transaction fees. Moreover, forex cards can be used to withdraw cash from ATMs in the local currency, at a fee.

Tips for using Forex card abroad:

1. Check exchange rates: Keep a check on the exchange rates before loading the card to get a favourable rate. Most players are open to negotiating these rates.

2. Keep looking for deals: Some issuer or other has deals on Forex cards, especially during travel and back-to-school seasons.

3. Issue more than one card: It’s a good idea to issue more than one card, preferably two, for the same load. The second card can kick in if the first card is lost or compromised.

4. ATM usage: Use ATMs affiliated with your card to avoid extra fees.

5. Avoid public Wi-Fi: To protect your data, one should avoid using public Wi-Fi for making online transactions or checking balances.

6. Online transactions payment: To avoid cross–currency charges use Forex Cards to pay for online transactions in stores abroad.

7. Dynamic currency conversion (DCC): DCC helps to make in-store credit card purchases in a foreign country using the currency of your own country. While DCC makes it easier for an international transaction, it also comes with an additional expense as it will include a markup fee and foreign transaction fees. So the customer should decline the option of DCC while making any retail store transaction.

8. Pay across the world with a single currency: Some Forex cards let you transact seamlessly wherever you travel without cross-currency charges. Load it once (in USD) and use it to pay for your expenses anywhere in the world.

CARD91 provides a multi-currency travel card designed for banks, distributors and agents helping with inventory management, including tracking, organising and overseeing all the multi-currency-related processes, providing a seamless digital onboarding. We make cross-border remittances faster, smoother, and more reliable through our SDKs.

Written by Srishti Sachdeva, Manager of Sales, CARD91.

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